Community Guidelines

What’s allowed on SocialZoom, how to promote your business the right way, what isn’t allowed, your safety tools, and what happens when someone breaks the rules.

Last updated 14 September 2026

SocialZoom is a social platform for digital marketing: a place for small businesses, creators, marketers and anyone sharing their work to show what they do, grow an audience and talk to customers. These guidelines explain what’s allowed, so that everyone can feel safe and trust what they see here.

They apply to everything on SocialZoom: profiles, posts, stories, comments and messages. They are part of our Terms of Service. If you break them, we may remove your content, limit your account, or suspend or close it.

Be yourself

  • Don’t pretend to be someone else, whether a real person, a brand or an organisation.
  • Give your real date of birth when you sign up. You must be at least 13 to use SocialZoom.
  • Don’t buy, sell or trade accounts or usernames.

Promoting your business

Promoting your business, your brand or your work is welcome here. Keep it honest and respectful.

  • Be honest about what you sell.
    • Fine: "Fresh sourdough, baked every morning. 10% off this weekend."
    • Not fine: "This tea melts 10 kg in a week, guaranteed."
    • Say when a post is paid for.
    • Fine: "Ad: @brand sent me this serum to try. Here’s my honest review."
    • Not fine: posting a paid review without saying it’s paid.
    • Grow your audience for real.
    • Not fine: buying 5,000 followers, or using an app that likes or comments on posts for you.
    • Don’t spam people.
    • Fine: replying to a customer who messaged you with a question.
    • Not fine: sending the same sales message to hundreds of people who never contacted you, or posting your link in the comments on strangers’ posts.
    • Use only what you have the right to use.
    • Fine: your own photos, or music and images you have a licence for.
    • Not fine: putting another company’s logo on your products, or using a photographer’s picture without permission.
    • Deals are between you and the other person. SocialZoom isn’t part of any deal between users. Agree the details clearly, and be careful before you pay someone you don’t know.
    • Keep your customers safe. Never ask anyone for passwords, one-time codes or card details in messages.

Respect other people

  • No bullying or harassment. Don’t insult, shame, threaten or target anyone, and don’t encourage others to do it.
  • No hate. Don’t attack people because of their race, ethnicity, caste, religion, nationality, sex, gender, sexual orientation, disability or illness.
  • No sharing private information. Don’t post someone’s phone number, address, ID documents or other private details without their permission.
  • No intimate images without consent. Never share, or threaten to share, intimate photos or videos of someone without their permission. This includes edited or AI-generated images.
  • No sextortion. Never ask for money, images or anything else by threatening to share intimate content.

Keep people safe

  • No violence or threats. Don’t threaten, encourage or celebrate violence against anyone.
  • No terrorism or violent extremism. Don’t support, praise or recruit for terrorist or violent extremist groups.
  • No graphic content for shock. Don’t post gory or extremely violent images or videos.
  • No promoting self-harm. Don’t encourage suicide, self-injury or eating disorders. Talking about your own experience, or about recovery, is fine.
  • No dangerous challenges that could get people hurt.

If you or someone you know is thinking about suicide or self-harm, please reach out for help now. Contact your local emergency services, or a helpline where you live. In India, you can call Tele-MANAS on 14416.

Nudity and sexual content

  • Don’t post nudity or sexually explicit content, including photos, videos and drawings.
  • Don’t send sexual messages or images to people who don’t want them.
  • Never anything sexual involving anyone under 18. We have zero tolerance for child sexual abuse and exploitation, and we report it to the authorities. Read our Child Safety Standards.

Nothing illegal

Don’t use SocialZoom to buy, sell, or promote:

  • drugs, weapons or explosives;
  • sexual services, or people (human trafficking);
  • fake or stolen goods, or stolen personal data;
  • online betting, gambling or real-money games that aren’t allowed under Indian law.

No scams or fraud

  • Don’t trick people out of money, passwords or personal information.
  • Don’t run pyramid schemes or "get rich quick" offers.
  • Don’t share links that are misleading or harmful.

Be honest

  • Don’t knowingly spread false or misleading information that could cause harm.
  • Don’t post AI-generated or edited images, video or audio that falsely show a real person saying or doing something.
  • Don’t mislead people about who you are or where something came from.

Respect other people’s work

Only post content you created, or have the right to share. If you think someone has copied your work, see "Copyright and other rights" in our Terms of Service.

Use SocialZoom the way it’s meant to be used

  • Don’t hack SocialZoom, or try to get around our security or limits.
  • Don’t use bots or automation to post, follow, like, comment or send messages.
  • Don’t collect other people’s information or copy content in bulk.
  • Don’t make a new account to get around a ban, a suspension or someone blocking you.

Your safety tools

  • Block. Stop someone from following you, messaging you, and liking or commenting on your posts. You’ll find your blocked accounts in Settings, under Blocked accounts.
  • Report. Tap the menu (three dots) on a post or on someone’s profile, then tap Report and choose a reason. Reports are private: we don’t tell the person you reported who reported them.
  • Hidden words. Hides comments on your posts, and messages from people you don’t follow, that contain offensive words. It is on by default. You can add your own words in Settings, under Hidden words.
  • Message requests. People you don’t follow can only send you a message request. You decide whether to accept it.
  • Where you’re logged in. In Settings, see the devices logged in to your account. If one of them isn’t yours, tap Log out of other devices: that ends every session except the one on the device you are using.

If someone is in immediate danger, contact your local emergency services first. In India, call 112.

What happens when you report something

  • We review reports and aim to act on them within 24 hours.
  • If something breaks these guidelines, we remove it. Depending on how serious it is, we may also warn the account, limit what it can do, suspend it, or close it permanently.
  • Where the law requires it, or someone’s safety is at risk, we report it to the police or other authorities.

If you think we made a mistake

If we removed your content or restricted your account and you think we got it wrong, email support@socialzoom.co. You can also contact our Grievance Officer. See "Complaints and our Grievance Officer" in our Terms of Service.