Refund & Cancellation Policy

SocialZoom is a social platform for digital marketing. This policy explains how billing, cancellation and refunds work for our paid plans:

SocialZoom Pro: a paid plan with the verified tick and extra features;
marketing plans: the digital marketing services we sell directly, such as social media management, content creation, email marketing, monthly promotional plans and custom plans.

This policy is part of our Terms of Service.

Which rules apply to you

It depends on where you bought your plan:

Directly from us (on our website, paid through Razorpay): the rules on this page apply.
In the iPhone app: Apple handles billing, renewal and refunds, under Apple’s rules. See "Pro bought in the iPhone app" below.
In the Android app: Google Play handles billing, renewal and refunds, under Google’s rules. See "Pro bought in the Android app" below.

If you’re not sure where you bought your plan, check the receipt in your email, or contact us at support@socialzoom.co.

Plans bought directly from us

Billing

We bill in advance, at the start of each billing cycle. Marketing plans are billed monthly. For Pro, you’ll see the billing cycle before you pay.
You’ll always see the price before you pay.
Your plan renews automatically at the start of each new cycle until you cancel.
Payments are processed by Razorpay. We never see or store your card details.

Cancelling

You can cancel at any time. Email support@socialzoom.co from the email address on your account, or include your username or business name, and ask us to cancel. We’ll confirm by email.
If you pay through a card or UPI Autopay mandate, you can also cancel the recurring payment from your bank, card provider or UPI app.
Cancelling takes effect from your next billing cycle. You won’t be charged again, and your plan continues until the end of the cycle you have already paid for.
We don’t give refunds for part of a month. If you cancel partway through a billing cycle, you won’t get money back for the rest of that cycle.

When you can get a refund

We give a refund only when:

you paid twice: you were charged more than once for the same plan and billing cycle;
you were charged by mistake: for example, the wrong amount was taken, or you were charged after you had cancelled;
the service hasn’t started: you paid for a marketing plan and we haven’t started any work on it yet. Work starts when we begin strategy planning, content creation or account setup for you. For Pro, this means Pro was never switched on for your account because of a problem on our side.

When we don’t give refunds

We don’t give refunds:

once work on your plan has started, including when some of the work has already been delivered;
if you change your mind after buying;
if work is delayed because we’re waiting for information, materials or approvals from you;
for the rest of a billing cycle after you cancel;
if we suspend or close your plan or account because you broke our Terms of Service, or because of abusive or illegal behaviour.

Custom plans

Custom plans are agreed with you before any work starts. Once you have approved a custom plan and we have started work on it, it can’t be refunded.

Chargebacks

If you dispute a payment with your bank or card provider (a "chargeback"), we’ll suspend your plan and stop all work on it straight away, until the dispute is settled. If something has gone wrong, please contact us first. We’ll try to fix it quickly.

How to ask for a refund

Email support@socialzoom.co with:

your SocialZoom username or business name;
the email address you used to buy;
the date you paid, and the Razorpay payment ID from your receipt if you have it;
the reason for your request.

How refunds are paid

If we approve your refund, we’ll process it within 7-10 business days. The money goes back to the payment method you used. Your bank or payment provider may take a little longer to show it.

Your rights under the law

Nothing in this policy limits refunds that the law requires. For example, if we stop providing a plan you have paid for, and you haven’t broken our Terms, we’ll refund the part of the billing cycle we didn’t provide. If you live in the European Union or the UK, consumer law may give you extra rights, such as the right to cancel within 14 days of buying. Nothing in this policy takes those rights away.

Pro bought in the iPhone app (Apple App Store)

Apple handles billing, renewals and refunds, under Apple’s rules. We can’t cancel or refund App Store purchases ourselves.

To cancel: open the Settings app on your iPhone, tap your name, then tap Subscriptions, choose SocialZoom and tap Cancel Subscription. Pro continues until the end of the period you have paid for.
To ask for a refund: go to reportaproblem.apple.com and follow Apple’s steps. Apple decides whether to give a refund.

Pro bought in the Android app (Google Play)

Google Play handles billing, renewals and refunds, under Google’s rules.

To cancel: open the Google Play Store app, tap your profile picture, then Payments & subscriptions, then Subscriptions. Choose SocialZoom and tap Cancel subscription. Pro continues until the end of the period you have paid for.
To ask for a refund: use Google Play’s refund process. You can read Google Play’s refund policies. If Google Play asks you to contact us, email support@socialzoom.co.

Deleting your account

Deleting your SocialZoom account doesn’t cancel a subscription you bought through Apple or Google. Cancel it in the App Store or Google Play as well, or you may keep being charged. It doesn’t cancel a plan you bought from us directly either, so please cancel that with us first.

Contact

Questions about billing, cancellations or refunds: support@socialzoom.co

Suraj Kumar Rajak (trading as Social Zoom), 38 Bhagwan Nagar, Ashram, New Delhi 110014, India